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Our service

Image with text - Our service

Putting you in control

We’re customer focused, putting you first and making your energy supply as easy and convenient as possible to manage. We invest in technology to keep our costs down but to also put you in control of your energy, allowing you to manage your account on the go, either online, via the app or over the phone. We want all our customers to have a great experience so give us a try. If you’ve got an idea of how we can improve our service then we’d be more than happy to listen, just drop us a line at

Need to speak to the team?

We want to make it easy for you when you have a question. So if you’ve got a question, instead of waiting on the phone, why not stop by our Help section to see If we can help. Or if you can’t find what you’re looking for then drop us a message online for a quick response. If you’d rather give us a call then one of our helpful, highly trained Energy Specialists will be on hand to help you. Phone us on tel: 0113 733 2700